Legal Notice

By accessing and using this Assistel Website, I agree to be bound by the Legal Notice and to comply with the following terms for use. Otherwise, I understand that I must not use this site.

Assistel is a trademark of Desjardins Financial Security.

Assistel may at any time change or update the information displayed on this Website, which is provided for information purposes only.

Assistel and Desjardins Financial Security cannot be held responsible for any loss or damages arising from use of this site and the information contained therein. They cannot guarantee the availability of the site, and cannot be held responsible for problems that arise during its use.

Links to other sites appearing on the Website, including downloadable software sites, are provided for convenience only and neither Assistel nor Desjardins Financial Security cannot be held liable for them.

This Website is under Quebec jurisdiction, and the information it contains on Assistel’s products and services can only be used in Canada.

The user is responsible for his or her password and its use, with or without his or her consent.

The search tools and the FAQs provided on this Website are intended strictly for personal use.

We cannot guarantee the confidentiality of information exchanged by e-mail on the Internet.

For security purposes and for the verification and compilation of statistics, we collect data on access to the site, and may consult transmissions to and from the site.

At Assistel, we are committed to protecting the confidentiality of the personal information you provide to us. Please consult Assistel’s Privacy Policy for information on our practices.

The content of the Legal Notice is updated from time to time without notice.

Copyrights and Trademarks

All information on this Website is protected by copyright. Users may only copy its contents for their personal use; however, no one may redistribute, reproduce, republish, store in any medium, retransmit, or modify the information on this Website for commercial purposes without the written authorization of Assistel, or make public use thereof without crediting the source.

All trademarks and logos (including certain names, words, titles, drawings, illustrations and icons) appearing on the site are trademarks or registered trademarks of Desjardins Financial Security or third parties. Use of these trademarks is strictly forbidden without the owner’s written authorization. Any unauthorized downloading, retransmission, or other copying or modification of trademarks and/or site content may be a violation of federal or other laws applying to trademarks and copyrights and could subject the person committing these infractions to legal action.

The use of logos and trademarks from this site as links to any other Website is prohibited, without written permission.

Accuracy of Information

Assistel believes that the information contained on this site was accurate when it was entered, but cannot guarantee or ensure that the content or functionality is current, accurate, complete or precise. Without limiting the foregoing, Assistel is not responsible for the accuracy of the information contained in this site and provided by third parties. This site, as well as the information it contains, was created for information purposes only. Also, the information contained herein is subject to change or update at any time without prior notice. All the products and services found on this site are subject to the terms and conditions of the applicable agreements governing them.

No Liability

Assistel shall not be liable or responsible to any person for any harm, loss, or damage (whether arising in contract, tort, negligence, or otherwise) that may arise directly or indirectly from the use, inability to use, or malfunction of this site or the information contained herein, including any direct, indirect, individual, consequential or third party damages.

No Warranties

Assistel does not guarantee that the site will be available or that it will meet your requirements, nor does it guarantee uninterrupted access or that there will be no delays, failures, errors, omissions, or loss of transmitted information. Nor does it guarantee that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system.

No Responsibility Regarding Links to Other Websites and Downloadable Software

Links to other Websites or references to products, services, or publications other than Assistel’s are provided only for your convenience and do not imply that Assistel endorses or approves such Websites, products, services, or publications. Such sites and references have been developed independently of Assistel, and we cannot attest as to how current, accurate, complete or authentic the content or functionality is of any such references. Linking to any other site shall be at your own risk, and Assistel will not be responsible or liable for any damages in connection with any such links. Links to downloadable software sites are provided for your convenience only, and Assistel is not responsible or liable for any difficulties associated with downloading such software.


The site will be governed by and subject to the laws of the province of Quebec. All disputes, controversies, or claims arising out of or in connection with the site shall be submitted and subject to the jurisdiction of the courts of the province of Quebec. Thus, in the event of any lawsuit, action, or proceeding arising out of or in connection with this site, the courts of the province of Quebec will have exclusive jurisdiction.

Information on this site regarding Assistel products and services is intended for use in Canada only, where such products and services may lawfully be offered for use and/or sale, and neither their use nor sale is intended where prohibited by law.


The user assumes full responsibility for the use of his or her password with or without his or her consent. Assistel is not required to confirm the user’s identity or access if the user entered the correct user ID and password. The user must immediately advise Assistel if someone else knows his or her user ID or password. In this case, Assistel will block access to the user’s personal file until he or she decides to obtain a new user ID and password.

Search Tools and FAQs

The search tools and FAQs are available for non-commercial use only. Use of the tools to sell a product or service or to increase traffic to a specific Website is prohibited.

Assistel does not guarantee the results of its searches.

Answers in the FAQ section and those transmitted to Website visitors who send in questions are for information purposes only. They have no legal value and are not binding.

Internet E-mail

Any unprotected e-mail transmitted over the Internet can be intercepted, lost or modified. Assistel is neither responsible nor liable to you or anyone else for damages resulting from interception, loss, or alteration in connection with e-mails sent by you to Assistel or sent by Assistel to you.

Control Over Use

A log is kept of events that either relate to security, may require verification or simply for statistical purposes. This log may contain all access to the site or site sections, all communications sent or received by a user (in the case of e-mail) integrated in the site), as well as any other activity related to the site.
Assistel has access to communications either sent or received, and may access said communications if there is reason to believe that a law has been broken or if the site’s terms of use have been violated.

Updating of Legal Notice and Conditions of Use

The current Notice will be updated and modified from time to time, without notice. Accordingly, when you access the site, be sure to examine it.
Furthermore, with regard to secure sections, Assistel can terminate such sections or a user’s access to them without notice.